Frequently Asked Questions

To access your profile, simply head to the link provided in your initial enrolment email. You can also access your profile here.

If your expert pathway includes a choice of specialisation course, a member of the enrolment team will get in touch shortly after your payment. Please note, our team can organise this 9am – 5pm (UK time), Monday – Friday. You are welcome to start studying your other courses in the meantime.

You can get in contact with the REI via email: support@renewableinstitute.org, by phone: +441314469479 or simply by completing the form on our Contact Us page. Please note our office hours are 9am – 5pm (UK time), Monday – Friday.

To view any courses that you are enrolled on, first head to your profile. Towards the top of the page, you will see a list of all your courses. Further down the page, you will find any Expert Pathways (including our Master Award) that you are enrolled on.

At the top of this page, you will also be able to see the number of courses you have completed, the CPD hours that you have accumulated and certificates you have available to download.

To access a course, simply click on the course title; this will take you to the video lessons and materials.

Your lessons will be marked as complete automatically when you click the ‘Next Lesson’ button below the video. If you have any issues with this, please contact us.

Extensions for enrolment are considered on an individual basis. When you are nearing the end of your enrolment period, kindly reach out to support@renewableinstitute.org and our course advisors will be happy to guide you through your options. An initial complimentary extension is available with duration dependent on your course or pathway. Thereafter, extensions can be obtained for a fee of £64.80 for 1 month or £194.40 for 3 months. The total maximum paid extension duration allowed is 6 months.

Standalone course timeframe:
We recommend approximately 20-25hrs /25- 30hrs (course dependant) of study to review all the course videos, course slides, and any additional course materials that are provided. You will have up to 3 months to complete the course at your own pace, but you can complete the course and sit the exam for the GMC as quickly as you would like within this period.

Expert Certificate (3 courses) timeframe:
For an Expert Certificate Pathway (3 courses), we recommend approximately 80 – 90 hours of study to review all of the course videos, course slides, and any additional course materials that are provided. You will have up to 6 months to complete the course at your own pace, but you can complete the course and sit the exam for the GMC as quickly as you would like within this period.

Master Award (12-15 courses) timeframe:
For the full Master in Renewable Energy Award (12-15 courses), we recommend approximately 270+ hours of study to review all of the course videos, course slides, and any additional course materials that are provided. You will have up to 18 months to complete the course at your own pace, but you can complete the course and sit the exam for the GMC as quickly as you would like within this period.

Once you have reviewed all the materials, you can access the exam at the bottom of the course page, below your lessons. Please note that you will need to complete the Exam Preparation & ID Check before starting your exam. 

To complete the Exam Preparation & ID Check, please upload a valid form of photographic ID (passport, drivers license, EU national identity card, PASS card etc.). You will then need to confirm that this ID matches the identity of the person taking the exam. Once this has been accepted, you will be able to begin your exam.

Once you have confirmed your ID, you will be able to access the exam page. The exam features multiple choice questions, with each question set out on a new page. Click ‘Next’ to work through the questions.

Once you have answered all the questions, click ‘Submit’. This will take you to a final page which will give you your results. You will be able to access your certificate on the course page and your profile (clicking the icon next to ‘COMPLETE’), if you have been successful. 

You can access your exam results on your profile.

Scroll down to find your course. To the right of the course name, you will see an arrow. Click on this arrow and it will open up a window which will show both your proof of identification and your course exam below it. Simply click on the small icon beneath ‘Statistics’ for the exam and it will open up your exam results. Your incorrect responses will be highlighted in red. 

You have one re-sit included in the course fee; if you need more than one re-sit, please email support@renewableinstitute.org. Please note that there is an applicable fee should you require more than two exam attempts. Please return to the course page via your profile to access the exam again.

If you do not wish to re-sit the exam we can arrange for you to receive your Certificate of Participation following your completion of the course. If you have any further questions please do not hesitate to get in touch with a course advisor.

Congratulations! Following successful completion of your exam:

• You will be able to download and display your Galileo Master Certificate.
• Your name will be added to the list of achievers for the internationally recognised Galileo Master Certificate.
• You will be eligible to display the Galileo Master Certificate logo. Please email: support@renewableinstitute.org to receive the GMC logo, stating the course that you have completed. To demonstrate your achievement, you can display your GMC logo in the following places: email signature, websites, social media, stationery.
• Additionally, as a holder of the Galileo Master Certificate you will be eligible for MREI Membership – the Renewable Energy Institute Professional Membership Programme. If you would like to receive your Certificate of Membership, please email membership@renewableinstitute.org. If you would like to learn more about the programme, please visit our membership page.
• Stay up to date with renewable energy news by following The Renewable Energy Network on LinkedIn.

You can count your GMCs towards Expert Certificates and the full Master Award. If you would like to continue with further studies please get in touch for more details.

Please email: support@renewableinstitute.org to receive the GMC logo, stating the course that you have completed. To demonstrate your achievement, you can display your GMC logo in the following places: email signature, websites, social media, stationery.

Individual Courses:

You can access your certificate in two locations once you have successfully completed your exam.

1. Your profile: Scroll down to find your course. To the right of the course name, you will see a small icon, next to the arrow. Click on this icon and it will open your certificate in a new tab. 
2. The course page: Head to the course page. At the top of this page, you will see a green bar with an option to download your certificate.

Expert Certificates and Master Award:

Once you have successfully completed all courses in your pathway, please email support@renewableinstitute.org and we will send you your certificate.

We are always looking for ways to improve. If you have any feedback, we would be delighted to hear it. You can find our feedback form here.

There are two ways to gain REI Membership.

1. You can enrol today on one of our courses or pathways and automatically receive one year of complimentary membership.
2. Alternatively, you can send your application form and supporting documents to membership@renewableinstitute.org and arrange payment of the membership fees here. Membership is open to professionals and students working or studying in the renewable energy sector.

In order to renew, you can organise payment of the renewal fee here, and email your completed CPD log to membership@renewableinstitute.org. Members must complete 30 hours of CPD accredited activities in a year to renew their membership.

Alternatively, you can enrol on another course and receive a further year included in the price.

Membership is available to those with a background in the renewable energy industry wishing to progress their skills and knowledge further.

In order to help our Membership Team process your application please attach a copy of your CV, educational qualifications and any evidence of training in renewable energy along with your completed application form.

If you are receiving Membership as part of your course, there is no requirement to fill in the application form or provide supporting documents.

Details on how to claim your membership logo and personalised certificate will be emailed to you upon successful completion of your exam. In the meantime, we will provide you with access to our regular membership bulletin from the date of your enrolment. Further details of this will be included in your enrolment confirmation.

The Institute’s Professional Membership Network is a key part of our mission to promote knowledge sharing within the growing renewable energy industry. Your membership fees allow us to continue providing members with access to regular industry expert insights and members-only events in order to promote knowledge sharing within the industry.

We are delighted to offer a year of complimentary membership for all participants who complete one of our accredited courses or pathways.

Institute Membership provides a wide range of benefits, including recognition within the renewables industry and recognition of your achievements in the sector.
Other benefits include access to our regular membership bulletin with early access to our latest articles, industry expert insights and discounts on selected courses. Plus access to member-exclusive events and access to our Membership LinkedIn group for networking with other members.

You can find out more on the benefits of membership here.